Call Center Operators

Call Center Services

You run a successful business and know that you have to prioritize customer service; it’s also why you go out of the way to provide customized solutions and personalized services to your customers. However, a business can only flourish if you also focus on making additional sales and attracting new customers.

This is something you want to do, but hiring full time phone representatives to handle outbound sales calls may not be feasible from different viewpoints- you may not have the space or the resources to hire an in-house team for it and it may not fit into your budget either. This is where our expert Call Center Services comes into the picture. We help you easily connect with your customers via our comprehensive range of outbound call center services.

Range of Services

We have vast expertise in providing customized and outbound contact center solutions; our experienced agents ensure that they make very impactful calls which encourage customers to try out your services. These are the range of solutions we provide:

  • B2C and B2B Customer Acquisition
  • Appointment setting
  • Lead Generation
  • Customer Loyalty Programs
  • Tele Surveys and Direct Mail Follow-up
  • Direct sales and E-mail Follow Up
  • Sales lead follow-up
  • Welcome Call and Sales Verification
  • Information gathering
  • Follow-ups and Service Satisfaction
  • Database Development and Management
  • Calling Existing Clients or Referrals
  • Mortgage Lead Generation
  • Cold Calling and Warm Calling
  • Promotion Market Research & Survey
  • Debt Collection
  • Product Promotion
  • Market Intelligence

Why Outsource to Insignia SEO? Call Center Services out of Austin, Texas

When you call us with your Call Center Services requirement, we don’t jump headlong into the project. We work closely with you to understand exactly what your business needs are and then provide the perfect solutions. There are a number of benefits of opting for our services:

  • Can handle large call volumes
  • Provide a variety of outbound call center services
  • Follow stringent processes
  • Multi-channel capabilities
  • High quality processes in place
  • Latest technology & infrastructure
  • Minimized operating costs
  • 24/7 X 365 call center services
  • You save on hiring as well as training costs
  • You save on technology, infrastructure and manpower

When you opt for Insignia SEOs’ Call Center Services, you are assured of efficient and reliable services that can boost your revenue and add to your bottom line. For top-of-the-line outbound call center services in Austin and across the U.S, contact us with your requirement today.

At Insignia SEO we offer many call center solutions with comprehensive messaging protocols that can be customized to your business’s needs. Our years of experience in providing personalized inbound and outbound call center services allow you to increase your call handling capabilities without investing heavily in new equipment, upgrades technology and staff.

No matter how big or small your business or campaign may be, we will have you covered with an effective, friendly and low cost service. Insignia SEO’s low cost communication solutions can cover a broad range of industry sectors. These may include but are not limited to:

  • Healthcare Facilities
  • Educational institutions
  • Legal Offices
  • Government Agencies
  • Retailers
  • Manufacturers
  • Freelancers
  • And more

Our services cover:

  • Answering Service: this reliable service allows you to answer as many calls as you need 24/7, and makes sure you are not losing any sales. We will take your messages, forward your calls, answer questions and set appointments as needed.
  • Virtual receptionist: Our experienced professionals will transfer live calls to you – just as if they are in the office next door! We can take messages when you are busy and deliver them to you instantly. Whether your business is large or small, we can provide a custom tailored virtual receptionist program to fit your exacting needs.
  • Outbound calling: Cold calling is not an easy task but if done right you can have a successful marketing or sales campaign that will help you grow exponentially. We have the capability to also provide any type of cold calling list with a wide range of targeted criteria to meet your exact needs.

Once you activate an account with us our experienced and courteous call center operators are ready for your clients and customer calls any time you may need, 24 hours a day, including weekends and holidays. Being located in Austin, Insignia SEO understand the importance of offering bilingual operators who can help you reach a wide diversity of clients that can will expand your client base.

Our operators undergo a required and rigorous training program to make sure we will always surpass your standards. They will take or make your calls accurately and professionally and will work in shifts that are always supervised by a management team that for quality control, will oversee call activity logs in real time.

The technology that we implement is always current in the communications industry and is focused on the growth of your company. Let us take care of those high volume incoming or outgoing calls while you focus on your core business. We’re here to help and would love to hear from you today!